FAQ
Placing Orders and Payment
Simply add the products you wish to purchase to cart and checkout!
Payment can be made using credit card (Visa, Masters, Amex) through our checkout.
We also accept payment via PayNow.
Payment via PayNow
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Select 'Manual Payment' at checkout
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Scan the QR code provided here or key in T20LL0223D to make payment via PayNow
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After payment has been made, please screenshot payment transaction and send it to us:
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Email: happyhandscan@gmail.com
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Facebook: https://m.me/happyhandscan
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Telegram: @happyhandscan
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Once payment has been verified, your order will be processed immediately. Should there be a failure of payment, the order will be automatically cancelled after 24 hours.
Delivery Information
Currently, we only deliver within Singapore (except P.O. Boxes, restricted and Island areas) and shipping is free for all orders.
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Method of delivery varies from product to product. Each individual product page will state the mode of delivery.
Method of delivery includes:-
SingPost Normal Mail (without tracking)
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SingPost SmartPac (with tracking, delivered to your letterbox)
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Delivered via courier to your doorstep (with tracking, requires your email and mobile number)
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For bulk orders and special requests (e.g. customized/advance orders, onsite workshops), please contact us.
Exchange, Returns & Refunds
Due to hygiene reasons, exchange, returns and refunds are not available for our accessories (includes earrings, necklaces, hair ties etc), DIY and Workshop Kits.
Customized orders, sale and promotional products are also not eligible for exchange, returns and refunds.
For all other products,1-for-1 exchanges between products of the same value are only eligible for products that are still in brand new condition - unused and in original packaging - before we will be able to process an exchange. Exchange must be done within 14 working days, from the day we send it out.