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FAQ

Placing Orders and Payment

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Simply add the products you wish to purchase to cart and checkout!

 

Payment can be made using credit card (Visa, Masters, Amex) through our checkout.

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We also accept payment via PayNow.

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Payment via PayNow

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  1. Select 'Manual Payment' at checkout
     

  2. Scan the QR code provided here or key in T20LL0223D to make payment via PayNow
     

  3. ​After payment has been made, please screenshot payment transaction and send it to us:

  4. Once payment has been verified, your order will be processed immediately. Should there be a failure of payment, the order will be automatically cancelled after 24 hours.​​

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Delivery Information

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Currently, we only deliver within Singapore (except P.O. Boxes, restricted and Island areas) and shipping is inclusive for all orders.

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  1. Method of delivery includes:

    • For orders $15 and below, it will be sent via SingPost Normal Mail (without tracking)

      • Proof of mailing in the form of photos and video will be sent to you​

    • SingPost SmartPac (with tracking, delivered to your letterbox)

    • Courier Delivery (with tracking, delivered to your doorstep. Requires contact number and email address
       

  2. Self-collection is available at any of our upcoming pop-ups. Please contact us to arrange for self-collection.
     

  3. For bulk orders and special requests (e.g. customized/advance orders, onsite workshops), please contact us.​

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Exchange, Returns & Refunds

 

Due to hygiene reasons, exchange, returns and refunds are not available for our accessories (includes earrings, necklaces, hair ties etc), DIY and Workshop Kits. 

 

Customized orders, sale and promotional products are also not eligible for exchange, returns and refunds.

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​For all other products, 1-for-1 exchanges between products of the same value are only eligible for products that are still in brand new condition - unused and in original packaging - before we will be able to process an exchange.

 

Exchange must be done within 14 working days, from the day we send it out. All delivery/postage fees incurred during the exchange shall be bourne by the customer. Do use a method of delivery that has tracking, as we will not be liable for any returns that go missing in transit.

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We will check all items in the order before sending them out to prevent sending of defects. For any returns, the return will be processed as a store credit/voucher equivalent to the price at the point of purchase (delivery fees, if any, not included). We do not provide cash refunds.

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We reserve the right to reject exchanges and returns that do not fulfill the conditions above.

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