FAQ

Placing Orders and Payment

Simply add the products you wish to purchase to cart and checkout!

 

Payment can be made using credit card (Visa, Masters, Amex) through our checkout.

We also accept payment via PayNow.

Payment via PayNow

  1. Select 'Manual Payment' at checkout
     

  2. Scan the QR code provided here or key in T20LL0223D to make payment via PayNow
     

  3. ​After payment has been made, please screenshot payment transaction and send it to us:

  4. Once payment has been verified, your order will be processed immediately. Should there be a failure of payment, the order will be automatically cancelled after 24 hours.​​

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Delivery Information

Currently, we only deliver within Singapore (except P.O. Boxes, restricted and Island areas) and shipping is free for all orders.

  1. All DIY Kits are delivered by courier to your doorstep.

    • For add-on frames purchased together with our DIY Kits, it will be packed together and delivered by courier to your doorstep.
       

  2. For all other items (unless otherwise stated in the individual products section):

    • Orders below $35: Sent via SingPost normal mail​

    • Orders $35 - $49: Sent via SingPost SmartPac to your letterbox

    • Orders $50 and above: Delivered via courier to your doorstep
       

  3. For bulk orders and special requests (e.g. customized/advance orders, onsite workshops), please contact us.

Exchange, Returns & Refunds

 

Due to hygiene reasons, exchange, returns and refunds are not available for our accessories (includes earrings, necklaces, hair ties etc), DIY and Workshop Kits. 

 

Customized orders, sale and promotional products are also not eligible for exchange, returns and refunds.

For all other products, it must be in brand new condition - unused and in original packaging - before we will be able to process an exchange. Exchange must be done within 14 working days, from the day we send it out.